Order tracking
Track your order
Enter your order number and email, or your tracking number, to see where your package is.
Your tracking link
We email it to you in the shipping confirmation, when your order ships.
Search your inbox for Better You, using the email address you gave at checkout. Check your spam or promotions folder too. A new tracking link can take a little while to show its first update.
See your order status
Your account shows every order, its status and its tracking.
Sign in with the email you used at checkout. We send you a one-time code, so there is no password to remember.
No tracking email, or tracking is not moving
Carriers scan packages in batches, so tracking can sit still for a while and then jump ahead.
If you cannot find your tracking email, or the tracking has not changed in a while, write to us with your order number. We check it with the carrier for you.
It says delivered, but it is not here
Most of the time the package is close by.
Ask others at the address, look around the delivery spot and check with your neighbors. Still nothing? Email us within 14 days of the delivery date shown in tracking and we will work with the carrier to look into it.
Need to fix your address?
Email us right away with the correct address.
If we have not started preparing your order, we will do our best to update it. Once it is with the carrier, we cannot promise changes.