Refund policy

Last Updated: October 15, 2026

At Better You, operated by SASA ECOM LLC, your satisfaction is our top priority. We stand behind every product we ship and want you to feel completely confident with your purchase.

How Your Purchase Works

Every order placed on [DOMAIN] is a one-time purchase. The total price, including any applicable sales tax and shipping fee, is shown to you at checkout before you enter any payment information, and your payment method is charged once when you place the order. You will not be charged again for that order.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee starting from the date your package is delivered. If for any reason you are not satisfied, you may request a refund within this 30-day window. Opened products are accepted under this guarantee, as we believe you should be able to try our products before deciding whether they are right for you. Requests submitted after the 30-day period has expired cannot be accepted.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team within 7 days of delivery at info@[DOMAIN]. We may ask for photographic evidence of the issue to help process your claim quickly. Once approved, we will send a replacement at no cost to you, or issue a full refund, whichever you prefer.

How to Start a Return

To begin a return, simply email us at info@[DOMAIN] with your order number and the reason for the return. Our team will reply with full instructions and a prepaid return shipping label. Please do not send items back without contacting us first, as returns sent without authorization may not be processed.

Return Shipping

Return shipping is on us. We will provide a prepaid label so you have nothing to pay out of pocket. We recommend dropping off the package at the carrier location indicated on the label to ensure proper tracking. Better You is not responsible for returns lost in transit when our prepaid label is not used.

Refund Processing

Once we receive and inspect your returned product, we will notify you by email whether your refund has been approved. Approved refunds are issued to the original payment method within 5 to 10 business days from the date we receive the return. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

Order Cancellations and Modifications

Your order can be cancelled or modified within 24 hours of being placed, provided it has not yet entered our fulfillment process. After this window, we cannot guarantee changes because our team begins preparing orders quickly. If your order has already shipped, please follow the standard return process described above.

Incorrect or Incomplete Shipping Addresses

It is the customer's responsibility to provide a correct and complete shipping address at checkout. Packages returned to us due to an incorrect address, refusal of delivery, or failure to claim the package will be refunded minus the original shipping cost. If you notice an error in your address, please contact us immediately at info@[DOMAIN].

Non-Returnable Situations

We are unable to process refunds in the following cases: requests made after the 30-day window has expired, items damaged due to misuse after delivery, items returned without prior authorization from our team, and orders flagged for fraudulent activity.

Chargebacks and Disputes

If you have any concern about a charge, please contact us first at info@[DOMAIN] before initiating a chargeback with your bank. We are committed to resolving every legitimate issue quickly and fairly. Chargebacks filed without prior contact may be disputed with supporting documentation, including order confirmations, tracking records, and our correspondence with you.

Health and Safety Disclaimer

The products sold by Better You are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the Food and Drug Administration. Individual results may vary. If you experience any adverse reaction, discontinue use immediately and consult a qualified healthcare professional. Refund requests based on health-related concerns will be honored under the 30-day money-back guarantee.

Contact Information

If you have any questions about this policy, please reach out to us:

Brand: Better You
Legal Entity: SASA ECOM LLC
Address: 8206 Louisiana Blvd NE, STE A #9543, Albuquerque, NM 87113
Phone: +1 (505) 204-7493
Email: info@[DOMAIN]
Hours: Monday to Friday, 9:00 AM – 5:00 PM MST